Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Where does KAYALI ship to?
We offer international shipping to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for fragrances?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene and safety standards, we cannot accept returns on bottles that have been sprayed.
Are KAYALI fragrances vegan and cruelty-free?
Yes, all KAYALI fragrances are proudly cruelty-free. We are committed to ethical sourcing and do not test our products or ingredients on animals.
How can I make my perfume last longer?
For maximum longevity, apply your fragrance to pulse points such as your wrists, neck, and behind the knees. Layering multiple KAYALI scents can also enhance the scent trail.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Afterpay in select regions.